Privacy Policy
1. Data Protection Notice
We welcome you to our website and thank you for your interest in our company and our services.
The protection of your privacy when processing personal data as well as the security of all business data are important issues to us, which we consider in our business processes.
2. General Information
2.1 Controller
We, Mavro - Solucoes em Engenharia Ltda (Mavro Solutions), are responsible for processing your personal data on this website.
Our contact details are as follows:
Mavro - Solucoes em Engenharia LTDA
CNPJ 58.834.302/0001-45
Rua Dinarte de Jesus, 250
CEP 82.110-480
Curitiba/PR - Brazil
Phone: + 55 41 99720-8780
2.2 Categories of personal data
We process the following categories of personal data:
• Personal details.
• Personal details for communication.
2.3 Duration of storage, retention periods
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. In all other cases, we delete your personal data, except where we are legally obliged to keep it (for example, we must retain records such as contracts and invoices for certain periods to comply with tax and commercial retention requirements).
2.4 Data transfer to other controllers
In general, your personal data will only be transferred to other controllers if this is necessary for the fulfillment of a contract, if we or the third party have a legitimate interest in the transfer, or if you have given your consent.
Additionally, data may be transferred to other controllers if we are obliged to do so by law or by enforceable official or court order.
3. Processing purposes and legal bases
We and service providers contracted by us process your personal data for the following processing purposes:
3.1. Provision of this website
If you use our website solely for information purposes, that is, without registering or otherwise sending us information, we process your personal data to provide this website based on our legitimate interest to present us and to ensure stability and security.
3.2 Communication
3.2.1 Contact form
You contact us via a provided contact form. We store and use data entered in contact forms, such as name, e-mail, address and telephone number, to communicate with you. We process your personal data based on our legitimate interest in customer support and to improve our products and services.
3.2.2 Chatbot
We offer you the possibility of receiving advice on our products and services via chatbot. In this case, your personal data is processed on the basis of our legitimate interest in customer support and to improve our products and services.
During the use of the chat, we store the chat history. After the chat has ended, this data will be deleted, unless the chat is part of a support or service request. In the latter case, the content of the chat will be assigned to your customer account and stored for the purpose of fulfilling the contract.
3.3 Security and protection of rights
We may also process your personal data to investigate service disruptions and for security reasons to comply with our legal obligations in the area of data security, as well as on the basis of our legitimate interest in the elimination of service disruptions and the security of our offers.
We may process your personal data to protect and defend our rights. This purpose also constitutes our legitimate interest.
3.4 Log Files
Every time you use the internet, certain information is automatically transmitted by your internet browser and stored in log files.
Log files are stored by us for the purpose of investigating service disruptions and for security reasons (e.g., to clarify attempted attacks) for a period of 180 days. Log files whose further storage is necessary for the purpose of evidence are exempt from deletion until the final clarification of the respective incident and may be passed on to investigative authorities in individual cases.
The following information is stored in the log files:
- IP address of the end device from which our website is accessed;
- Internet address of the website from which our website was accessed;
- Name of the service provider used to access the website;
- Name of the files or information retrieved;
- Date and time as well as duration of the retrieval;
- Amount of data transferred;
- Operating system and information on the Internet browser used, including installed add-ons;
- http status code.
4 Information storage and access
4.1 Use of Cookies and other technologies
In the course of providing our website, cookies and other technologies may be used that either store information on your terminal equipment or gain access to information stored on your terminal equipment.
Cookies are small text files that can be stored on your end device when you visit a website.
The use of our website is generally possible without cookies that are not technically necessary.
4.2 Technically necessary cookies
By technically necessary cookies, we mean cookies without which the technical provision of the website cannot be guaranteed. This includes, for example, cookies that store data in order to ensure the interference-free playback of video or audio content.
These cookies are deleted at the end of your visit.
4.3 Technically not necessary mechanisms
We only use technically not necessary cookies and tracking mechanisms if you have given us your prior consent.
The only exception to this is the cookie that stores the current status of your privacy settings (selection cookie).
4.4 We use third-party tools to integrate technically not necessary cookies and mechanisms. These tools ensure that technically not necessary cookies and mechanisms are only set with your consent.
4.5 Switch off all cookies
If you would like to disable all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may affect the functionality of this website.
5. External links
Our websites may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is beyond our control. We do not assume responsibility for the processing of personal data by third parties.
6. Data subject rights
Please use the information in the Contact section to assert your rights. When doing so, please ensure that we can clearly identify you.
You have the right to request confirmation of the existence of processing; access to data; correction of incomplete, inaccurate or outdated data; anonymization, blocking or deletion of data that is unnecessary, excessive or processed in non-compliance with the provisions of the LGPD; portability of data to another service or product provider, upon express request; in accordance with the regulation of the national autorhiry, deletion of personal data processed with the consent of the data subject, except in the cases provided for in article 16 of the LGPD, information from the public and private entities with which the controller has shared data use; information about the possibility of not providing consent and the consequences of refusal; revocation of consent and review of decisions taken in an automated manner.
You can object to the processing of your personal data for advertising purposes ("advertising objection") at any time. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in the context of an already ongoing campaign.
6.1 Objection to data processing based on "legitimate interest"
If the processing of your personal data is based on “legitimate interest”, you also have the right to object to the processing of your personal data at any time on grounds relating to your particular situation. The reasons shall be stated.
We will then terminate processing your data unless we can prove - in accordance with the legal requirements - compelling legitimate grounds for the processing which override your rights.
7. Right to lodge complaint with supervisory authority
You have the right to lodge a complaint with a supervisory authority.
8. Contact
If you wish to contact us, please find us at the address stated in the Contact section.
9. Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures. In such cases, we will amend our Data Protection Notice accordingly. Therefore, please note the current version of our Data Protection Notice, as it is subject to change
Published 09.11.2025